Refund & Return Policy
At BestProds, your satisfaction is our top priority.
We understand that sometimes things don’t go as planned, so we’ve made our Refund & Return Policy simple and fair.
1. Eligibility for Returns
You can request a return, replacement, or refund if any of the following applies:
- The product arrived damaged, defective, or incomplete.
- The product seal was broken before you confirmed delivery.
- You received a wrong product that doesn’t match your order.
To qualify:
- You must notify us within 48 hours of receiving your order.
- The product must be in its original packaging and unused.
2. Non-Returnable Items
For hygiene and safety reasons, we cannot accept returns for:
- Opened or used consumable items.
- Products damaged after delivery due to misuse or negligence.
Please always check the seal and product condition before confirming receipt from the delivery agent.
3. Refunds
Once your return is approved, your refund will be processed within 3–7 business days.
Refunds may be issued via bank transfer or replacement (depending on your preference and product type).
If you paid on delivery, there’s no risk — you only pay when you receive your product in good condition.
4. Exchanges
If your product meets our return conditions, you can request a replacement instead of a refund.
Our team will arrange delivery of the replacement item once the returned one is received and verified.
5. Delivery Issues
If your order was delayed, lost, or undelivered:
- Contact us immediately via bestprodsxyz@gmail.com
- We’ll work with our logistics partners to resolve it as quickly as possible.
6. How to Request a Return or Refund
To initiate a return or refund:
- Send an email to bestprodsxyz@gmail.com with your order number, name, and reason for return.
- Attach a clear photo or short video of the issue (if applicable).
- Wait for confirmation from our support team before sending the item back.
7. Contact Us
If you have any questions about your order or need assistance with a return, please reach out:
📧 bestprodsxyz@gmail.com